IT Support

We think that IT support and people support go hand in hand – after all, IT is valuable only when someone is using it. While we can offer you a ‘ticketing’ system for when something goes wrong (that is, you call us or send us an email and we open a log that tells us what’s happening and how and when we resolved it, step by step), we also like to be more proactive than that.

Rather than waiting for your call, we want to make things personal. Our ongoing maintenance programme means that you need never be waiting for someone in an office to notice you’ve registered a problem. Instead, we’ll keep an eye on things ourselves. We can do this remotely, but (as you’ll have gathered) we like to come to see you too. We want you and your staff to feel that you can ask us anything about your IT system at any time (from a password reset to a system retrieval) – and that’s much easier if you see us in the office or know us by name and can give us a call.

For more information about the services we offer.

IT Support London

For Over 10 years Smooth IT has been providing professional IT Support and Services in London and surrounding areas.

We Offer a wide range of Business IT Services and IT Support in London

Pay as you Go / Ad-Hoc IT Support
Fix Price IT Support
IT Remote Support & Helpdesk
Server Support, Maintenance & Management
Network Infrastructure
Email Security, Archiving & Migration
Cloud Servers, Hosting, Azure
IT Security
Virtual Data Centres
Mobile Device Management BYOD
Network Monitoring
Backup and Disaster Recovery
Business Continuity
Office 365

Dedicated IT Support in London

Rather than waiting for your call, we want to make things personal. Our ongoing maintenance programme means that you need never be waiting for someone in an office to notice you’ve registered a problem. Instead, we’ll keep an eye on things ourselves. We can do this remotely, but (as you’ll have gathered) we like to come to see you too. Our Offices are ideally located for quick access to both the M5 and M4 motorway, making for a quick response time for any IT support emergency in Bristol. We want you and your staff to feel that you can ask us anything about your IT system at any time (from a password reset to a system retrieval) – and that’s much easier if you see us in the office or know us by name and can give us a call.

Fixed Price IT Support

As well as offering Pay as you go IT Support we also offer Fixed Price IT Support service which takes the worry and hassle out of making sure your Business IT systems are up to date and running as they should be. With our Fixed Price IT Support service we take complete responsibility for managing you IT, supporting your IT and maintaining your IT allowing you to focus on running your core business, just like you would if you had an in-house IT Support department.

Our Fixed Price IT Support is tailored to your individual business requirements, but can include the following.

Phone, Remote & Onsite ticketed Support.
24 x 7 Real-Time Monitoring.
Server & Workstation Configuration Management.
Microsoft Security and Patch Management.
Managed Security and Software Updates.
Managed award winning Anti-Virus and Anti-Malware.
Firewall Management & Maintenance.
Router & Switch Management & Maintenance.
Backup Management & Monitoring.
Vendor Management.
Virtual IT Director.
Monthly Network Health Report.

But what we do is more than just fixed price IT support, whether resolving issues remotely via our help desk, maintaining your IT infrastructure’s performance, carrying out proactive on-site support, monitoring your systems or liaising with 3rd party suppliers – we will do it all so that you don’t have to. Because we take full responsibility for your IT infrastructure, you can rest assured that we will be as interested in your IT systems as you are.

Our proactive approach to Fixed Price IT support will ensure that we understand your business and provide the advice and recommendations to keep your IT delivering value to the business.

Pay as you Go IT Support

We know that not every business will want to commit to a Fixed Price IT Support Contract, so Smooth IT also offer support for those ad-hoc or emergency situations.

Our Pay as you Go IT Support Service operates on a simple hourly rate and can be used for any IT requirement you have, not just IT support. If you need help with a one off service or IT Project such as installing new hardware or software or server migration, Smooth IT’s Pay as you Go IT Support is ideal.

You can purchase a block of time, which give you full access to our expert and professional support team as and when you need it, or simply choose to use our very competitive hourly rate.

You only pay for the time you use and unlike some Pay as you Go IT Support we charge by the minute, so you only ever pay for the time you use.

Smooth IT’s Pay as you Go IT Support is ideal for:

Break/Fix Support issues
Help Desk Services
System Update Issues
Virus & Malware removal
Internet Connectivity issues
Additional technical help on IT Projects

IT Remote Support Helpdesk

Smooth IT provides our IT Remote Support Ticketed Helpdesk service to all our clients, whether you are on our Pay As You Go IT Support or our Fixed Price IT Support package, thus giving you a single point of contact for any IT issues or advice.

Our IT Remote Support Helpdesk records all support calls on our ticketing system detailing such items as:

Date and Time of call
Site and Client Contact
Nature of Problem
Emergency problem indicator
SLA Level

Our system then assigns an unique ticket number which is then immediately emailed to you allowing you to monitor the status, actions performed and the resolution of their issue via our on-line portal.

Smooth IT engineers will communicate with you in plain English and on resolution we will advise steps to take to reduce future downtime. Our Fixed Price IT Support package also provides proactive Remote Monitoring so that we can anticipate problems and resolve them before the business is interrupted.

Our support Helpdesk cannot fix every problem remotely, but in many cases IT Remote Support is the fastest and most efficient method of providing the support you need. IT Remote Support is very efficient as you’re not tied up on the phone allowing you to get on with something else whilst one of our engineers looks at your IT problem.